Our clients are at the centre of everything we do
If you are unhappy with our service
If you have a complaint about your adviser or any financial advice you have received from your adviser, please contact us:
Quilter Financial Planning Complaints Team
Newcastle upon Tyne
Tel: 0191 241 0700
You can find more information by visiting the Quilter Financial Planning website:
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service financial-ombudsman.org.uk
We have known Beverley for many years and became a client of hers over 25 years ago after a bad experience with a previous financial advisor. During that time she got to know us and our financial requirements extremely well and working with her and listening to her advice on savings and pensions our financial strength grew to the point that now we are retired we are in a much stronger financial position than we ever expected to be."
From the very first we understood that pensions and savings are ideally a long-term investment and that the earlier you begin the better the long-term benefits and starting early has certainly worked for us. During all our years with Beverley, we have found her and her team to be knowledgeable, professional, ethical, reliable and caring and we have no hesitation in recommending her services with complete trust."
Beverley has been helping us with our financial planning for the last 20 years and has always given us informed and professional advice. This included taking out life insurance and critical illness policies, which were enhanced when we started our business back in 2012. When we found out that Paul had stage three cancer, Beverley stepped in and handled everything to do with our claim and we cannot thank her enough for doing that at a very worrying time. Receiving the settlement payment meant that we were able to de-stress from the daily demands of the business, make some life-changing decisions for our family and have a pot of funds to enjoy what is thankfully now a very bright future. We are incredibly grateful for everything she has done and couldn’t recommend her more highly." Mrs E. Thomas, Director
I have been a client of Wardale Fletcher for many years now. I appreciate the personal touch coupled with the expert advice that you give, and the time spent giving clear and concise explanations for the decisions made. I always leave our meetings knowing that my financial affairs are in the best possible hands and that I am ‘one step ahead’ of the game. You go far beyond what I would reasonably expect from a financial advisor and for that, we both thank you."Mike Bedford, Bedford Surveyors
We have known Beverley and her team for over 15 years. She has advised us extremely well and we feel blessed to have her as an important part of our future. She is professional, knowledgeable, and positive but also, really cares about us, our future, and our well-being. We feel privileged to know her." Paul and Diane Beckett, Directors
I have known Beverley for over 25 years and in that time she has provided my business and my family sound investment and pension advice, which has truly been of great value and benefit to me. She makes sure that I fully understand the benefits and the details of the arrangements I have in place when we have our regular reviews. I have no hesitation in recommending Beverley and her team to any business owner/director who needs expert financial advice."
Trevor Smith, Chairman
Beverley has been my financial advisor for approximately 20 years. Over those years she has provided an extremely professional service in advising me personally on a variety of investment and financial protection products that have always been appropriate for my circumstances. With her efficient team, who are professional and reliable, I would have no hesitation in recommending their services."
Steve Rowe - Director
Beverley and her experienced team have for many years advised us through the minefield of pensions, life insurances and any subsequent claims.With clear and precise paperwork allowing a full understanding of all scenarios we will continue to seek guidance and advice from Beverley and her team for many more years to come" Andrew Miller, Director